Refund Policy

1. General Provisions

This Refund Policy outlines the terms and conditions under which Gatroslan processes requests for the reimbursement of payments made through our website. By using our services, you acknowledge and agree to the provisions set forth in this document.

2. Eligibility for Refund

Refund requests are considered under the following circumstances:

• Service failure: The service purchased was not delivered or is inaccessible due to technical issues on the part of Gatroslan.
• Duplicate transactions: A customer was charged more than once for the same service due to a system error.
• Unauthorized charges: Transactions proven to be made without the account holder's consent, provided they are reported immediately.

3. Request Procedure

To initiate a refund request, the customer must submit a formal application to [email protected]. The request must include:

• Full name and account identification.
• Transaction reference number or proof of payment.
• A detailed explanation of the reason for the refund request.
• Supporting documentation, where applicable.

All requests are subject to internal review. We reserve the right to request additional information to verify the claim.

4. Processing Timelines

Upon receipt of a complete refund request, Gatroslan will acknowledge the claim within 5 business days. The review process may take up to 14 business days. If approved, the refund will be processed to the original payment method within 10 business days following the approval date. Please note that the time required for funds to appear in your account depends on your financial institution.

5. Exceptions

Refunds will not be granted in the following cases:

• The service has been fully utilized or consumed by the user.
• The request is made after 30 days from the date of the original transaction.
• The user has violated the Terms of Service, resulting in the termination of their account.
• Change of mind or personal preference following the successful delivery of the service.

6. Contact Information

For any questions regarding this policy or to submit a refund request, please contact our support team at: [email protected].